The User Guide for the New Bot Crowdfire is currently being worked on and w
A Sneak Peek . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Getting Started On Crowdfire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …… . .
Creating Your Account
Adding More Accounts
Chapter 2: Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .
Chapter 3: Getting More Done . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add Team Members
Explore The Automate Tab
Chapter 4: Manage Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enable / Disable Login
Changing Your Email
Chapter 5: Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Crowdfire On Social Media
What Does Crowdfire Do For You
Crowdfire powers connections on Twitter. Millions of users around the globe use Crowdfire to trim and prune their social profiles of unwanted, inactive connections and consequently grow their network by adding the right people who will care about what they have to say. They also use the app to find followers who care about the same type of content they care about. With the latest features, you can even schedule your posts with an algorithm that determines what times and hashtags will get your post maximum engagement. Finally, social media management is truly simple and fun.
We have a web, an Android and an iOS app and we've tried our best to keep them simple to use, despite the number of features we've introduced over time. However, a user guide that would tell all, teach all, without you having to spend hours learning the app, was called for and here it is.
Here are a few short clips to show how we use Crowdfire:
In this guide, we'll be using screenshots and step-by-step instructions based on the web app. These will be in sync with the Android and iOS app, any differences will be noted.
Getting Started On Crowdfire: Chapter One
Creating Your Account
You can create a new Crowdfire account on www.crowdfireapp.com. All you need to get started is a Twitter or Instagram account. Select the Sign In With Twitter or Sign In With Instagram button depending on whether you want to manage your Twitter or Instagram account using Crowdfire. If you want to manage both, just sign in with one and you will be able to add the other later.
You will then be requested to fill in your Twitter/Instagram credentials. Add them and authorize Crowdfire to access your account. Add your email address. We need it to send you occasional, important emails regarding your account. We will also send you email updates of your account’s daily/weekly progress. But most importantly if you have a verified email and you send us a feedback we will be able to find your account in our system to help you better. If you want to opt-out of these emails at any time, login, go to Automate on the menu, then uncheck 'Email Me Stats'.
Finally, choose whether you want Crowdfire to tweet your stats and you are in.
We start tracking your followers and unfollowers from the day you create your account. The first time it may take a while for your account analytics to show up, especially if your account is big, with several thousands of followers. Congratulations, on being famous! Send us your autograph, Social Media Superstar!
Download and install the app from the respective app stores (Google Play for Android and Apple Appstore for iOS). Connect with either Twitter or Instagram, add your login details, authorize, add your email address and you are in. Make sure you verify your email.
Note : We do not have access to your Twitter and Instagram login credentials.
Adding More Accounts
Free users can add one Twitter and one Instagram account. To add more accounts, purchase an upgraded subscription. Don’t worry. We won’t charge you an arm and a leg for it and we’ll tell you more about upgrading below. If you've signed in with Twitter and want to add your Instagram account to Crowdfire or the opposite, here's how you should proceed:
You will see your account mentioned on the left, above the features list:
Click on the down arrow to the right of your account picture.
Choose the plus symbol beside whichever platform you’d like to add an account from, Twitter or Instagram.
Authorize Crowdfire to access your account and you are done.
You can switch between the two accounts by using the same down arrow button.
If you wish to add more accounts, you will have to upgrade your account. See the Upgrade section of the guide.
To add accounts in the mobile app, switch to the accounts screen on the right, click on
Add Account, select Twitter or Instagram, authorize access and that account will be synced with Crowdfire.
Features: Chapter Two
Crowdfire has several powerful features that can be used to connect to the right people on Twitter and Instagram - people who are right for you, the people who will engage with your content.
A typical profile listed in Crowdfire looks like this: (Screenshot here is of Twitter profile)
You can whitelist, blacklist, tweet to, add to your twitter list, message, follow and unfollow these profiles for your Twitter account.
You can see the complete profile by clicking on the user's handle/username. Note that doing so for Instagram will take you to Instagram's website in a different tab.
Here's a rundown on all the features you see on the left of the app. Note that Twitter and Instagram do not share the same features. Also, some features are premium, while others may have limits — See Upgrades in Chapter Four
Non Followers (Twitter only)
These are users you follow, but they do not follow you back. These users will be listed with an unfollow button on the right.
Should I unfollow these accounts? This depends on your Twitter strategy and how you are using Crowdfire to connect to the right people and grow your network. However, as a rule, not all non-followers should be unfollowed. Some might be celebrities or thought leaders you may not wish to unfollow. In which case, it would be prudent to whitelist them — See Whitelist in the features section.
The Non Followers list is sorted by Oldest first. The accounts you followed long back will show up at the top and ones you followed recently appear as you scroll down and make your way through to the bottom.
Fans (Twitter only)
These are users you do not follow, but they follow you. You have fans! Fans are good to have. It shows there are people who are following you for your tweets and not your follow back. However, you should follow back your fans, especially if they and their posts are worth it.
Recent Unfollowers (Twitter only)
These are users who've unfollowed you recently. You may or may not be following them.
This page will display three types of unfollowers:
Users who unfollowed you and you are following them: For these users, you will see their profile listed the way shown above with an unfollow option on the right and you can unfollow them if you want.
Users who unfollowed and then re-followed you: These users will be simply listed with a note on the right hand side that they have re-followed you.
Users who unfollowed you and you aren't following them: These users will also be listed as their profile picture alone (since you can't unfollow them).
Recent Followers (Twitter only)
These are users who've followed you recently. You may or may not be following them.
This page will display three types of followers:
Users who followed you and you aren't following them: For these users, you will see their profile listed as shown below with a follow option on the right and you can follow them if you want.
Users who followed you and you are already following them: These users will have a small note to the right that you are already following them.
Users who followed you and then unfollowed: These users will also be listed as their profile picture alone (since they aren't technically your followers).
Inactive Following (Twitter Only)
This feature shows people who haven't been active on Twitter for a while. You can see those twitter users you've been following who've been inactive for 1 month, 3 months and 6 months.
Generally, someone who's been inactive for over 3 months is not really interested in Twitter and you can safely unfollow them. Unfollowing inactive users is specially useful when you hit Twitter’s follow limit. Unfollowing them will allow you to follow better, more active users, who'd be likelier to follow you back.
All Following (Twitter Only)
Use this feature to see all those you are following on Twitter. Not something we endorse, but some users use it to start afresh, when their time lines have got too cluttered.
Copy Followers (Twitter ONLY)
This is an awesome feature to find the right users to connect with. Using Copy Followers, you can copy the most engaged and active followers of any account that you find relevant. So, for instance, if you are a huge Britney Spears fan and all you tweet about is her, you can follow users from her account and those people will, most probably, follow you back.
Businesses use this feature to copy followers from their competitors. If someone likes Pizza brand A, it is very likely that they'd be willing to try Pizza brand B as well.
Within this feature, we maintain a record of the last 10 users you've copied followers from so you can go back to them easily. For upgraded users, (see Upgrade under Manage Accounts) we also hide users they've previously followed so they don't end up irritating Twitter users by following them again and again.
To use this feature, simply add the username of the account you want to copy followers from in the text box provided and press enter. You can then follow users from the list that shows up.
Whitelist (Twitter only)
Whitelist is a list of people you never want to unfollow, even if they unfollow you. These could be celebrities, organizations, social media gurus or just about anybody whose tweets and photos you'd prefer to always see. If you add someone to the whitelist, we'll never show that person as a suggestion for you to unfollow.
You can add people to the whitelist in two ways:
When they show up on your features lists and the whitelist option shows up below their profile.
On the whitelist page itself, by entering their user name in the content box provided.
Blacklist (Twitter only)
Blacklist is a list of people you never want to follow, even if they follow you. These could be spammers, fake profiles, NSFW profiles, bullies or just about anybody whose tweets and photos
you'd prefer not to see. If you add someone to the blacklist, we'll never show that person as a suggestion for you to follow.
You can add people to the blacklist in two ways:
When they show up on your features lists and the blacklist option shows up below their profile.
On the blacklist page itself, by entering their username in the content box provided.
Friend Check (Twitter only)
You can check the follow relationship between any two Twitter accounts using this feature. Users use it to find out the Twitter follow relationship between popular accounts, while businesses generally use it for competitor tracking.
To run a friend check, simply click on the friend check option in the features menu on the left, add in the user names of the accounts you want to check and hit Check.
Publish (Twitter & Instagram)
Publish allows you to schedule posts for your Twitter and Instagram simultaneously or each one separately.
You can access Publish by pressing the rocket ship below the Crowdfire logo on the top far left. This will open up a Compose screen. Here you can add photos and craft the perfect Tweet or Instagram caption. You can choose to publish now or schedule it for later.
To choose which account you are posting to simply click on the plus button and select the profile pictures of the accounts you’d like that post to be scheduled for.
You can click the Timeline button on the top right to see posts scheduled for the future and archived posts you’ve scheduled in the past.
You can even preview your posts by clicking the Preview button on the far left above the social media platform icons. I know. I know. We think of everything. That’s why we’re your best social media growth partner.
All of these features are available on the mobile apps as well.
Getting More Done: Chapter Three
If you are a power Twitter or Instagram user (or an aspiring one) with one or several huge accounts that could do with a little extra, read on.
Add Team Members
It isn't always easy to do it all alone. At Crowdfire, you don't have to any longer. If you have a huge account, or multiple accounts that may be difficult for you to maintain alone, you can always add more people to assist you.
Team Support feature is available to monthly plan users, with the number of team members you can add varying with the plan you've bought. To add a team member:
Log in to the app with Twitter or Instagram.
Click on More (three dots, bottom left).
Click on Team Member
Add their email id and invite them.
Note: The email you are trying to invite must be registered with Crowdfireapp.
These team members will be able to access and manage your Twitter and Instagram accounts in Crowdfire without any access to your passwords and log in details.
This feature is not available in Android and iOS apps, i.e. you cannot add team members within those apps. However, if you've added a team member via the web app, they will be able to access your account using our mobile apps.
Explore The Automate Tab
The "Automate" tab is the last option on the left menu. In there, you can:
Turn auto stat tweets on or off. These are tweets that track the activity on your Twitter account and are sent from your Twitter profile. Here's an example:
If you want to turn them on or off , simply select or deselect the check box next to Tweet my unfollower and follower stats. If you turn them on, you can choose to send these tweets out either weekly or daily by choosing the option from the drop down given. When done, click Save.
Choose to receive your Twitter stats by email. If you prefer to not have your Twitter stats tweeted out for all to see, you can instead choose to receive them by email either weekly or daily depending on how abreast you wish to stay with the happenings in your account.
To turn stats by email on or off, select or deselect the check box next to Email my stats, choose whether you want to receive them daily or weekly from the drop down menu and hit Save.
The Automate tab in the mobile app shows up towards the end of the features screen. Actions there are synonymous with those on the web app.
Manage Your Account: Chapter Four
We have pay-as-you-go monthly subscription plans that are auto-renewed every month. You can cancel these anytime.
Upgrades done on the web carry over to our mobile apps as well. You can upgrade your plan on mobile app as well. The mobile plans are non-refundable. The number of accounts indicates both Twitter and Instagram. For instance, the Free plan user can add one Twitter and one Instagram, a Pluto user can add two Twitter and two Instagram accounts and so on. These limits are subject to Twitter’s and Instagram’s defined limits.
We are constantly trying to improve the app and know that it isn't perfect. We'd love it if you could share why you wish to remove your account when you decide to do so and give us a chance to make you stay. Drop us an email or a tweet and we’ll respond as soon as we can.
If you wish to remove your account:
Click on Settings (the gear like button) at the bottom of the menu. Then, click 'Remove' to delete you account.
To remove your account from the mobile apps, switch to the Accounts screen, click on the settings for the specific account (the gear icon) and hit Delete Account.
Enable / Disable Log In
The account you initially sign up with and all consequent accounts will be enabled for logging in. This means you will be able to log in to Crowdfire using any of those accounts. However, if you are using team support and may be sharing one of your accounts with someone else, we suggest disabling log in with that account.
To explain, assume you have added two twitter accounts in Crowdfire a personal one and one for work. If you were to add someone for team support for your work account while your work account is log in enabled, and he/she logs in with the work account, your personal account will also be visible to them.
Don't want that? Here's how you can disable log in:
Click on Settings (the gear shaped button at the bottom of the menu) Then, uncheck Allow Log In from the account you do not want to have the ability to log in with.
Note : If you disable log in with a certain account, you won't be able to log in with that account either.
To enable/disable log in in the mobile apps, switch to the Accounts screen, click on the settings for the specific account (the gear icon), and check or uncheck the Allow log in using this account button.
Changing Your Email
If your email has changed, you can update it with us to ensure you don't miss any important notifications about your account:
Go to Settings (the gear shaped button at the bottom of the menu) Then update the email section to the new email address you’d like us to use. Then hit, “Resend Verification Email” directly beneath the email box.
You will receive a verification email. Click on the link in the email and your email will be updated in our records.
To change your email in the mobile apps, switch to the Accounts screen, click on Settings, add your new email address in the text field provided and click Save.
Contact Us: Chapter Five
Answers to most app related queries can be found on our help page.
You can contact us anytime you face an issue with the app using the Feedback option given in there. Alternately, send us an email: email@example.com We answer every email we receive.
We actively monitor suggestions here: firstname.lastname@example.org and mold our planned features to the most popular suggestions. If there is something you specially want in Crowdfire, let us know there. Join in on our Twitter Chat #cfchat to let us know your brilliant idea for us to make social media life a little easier for you.
Crowdfire on Social Media
We are most active on Twitter, @crowdfire both, for customer service and fun. Feel free to send us a tweet or DM there.