Why can't I link my Facebook page to Crowdfire?

Modified on Tue, 01 Aug 2023 at 06:09 PM

It could sometimes happen that Crowdfire is not able to fetch a particular Facebook page that you're trying to add This usually happens when there's some discrepancy in your App permissions. 

Here's what you need to do

  1. Follow this link and head over to the Business Integrations Settings page for your Facebook account - https://www.facebook.com/settings?tab=business_tools&ref=settings
  2. Find Crowdfire and click on Remove 
  3. Now head over to the Crowdfire web app at web.crowdfireapp.com and follow the steps to connect your Crowdfire account once again (Click on Accounts at the top left of your screen and click on Connect Facebook)
  4. When connecting the account, at some point in the permissions you're granting, you'll be asked to 'Choose what you allow'. It's usually the 4th step in the permissions. Make sure all permissions are on before clicking on Done.  
  5. On Crowdfire, you should see the page you want to connect to among the list of pages that show up. Select the pages and click Connect.

Done! Your page should now be successfully added to Crowdfire. 

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